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  • Customers like
    • Initial salesperson2
    • Store customer service2
  • Customers don't like
    • Horrible all around2
    • Lack of honesty about orders2
    • Service2
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  • Oct 05
  • Furniture and Decor
  • Babylon, New York
  • Couches
  • 12

This is a long story from day 1, told I was able to pay with a credit card through finance but to find out it had to be debit, then it was delivered and the were problems 3 seats did not work. 4 weeks later the tech cam and said he had to order parts could be 3 more weeks. Then I went and paid the store a visit and the manager called the service dept. and told me that someone would be there in 3... Read more

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Don't buy there there have bedbug don't is bat sperience thank you .. Add comment

Yo compre un juego De cuarto en Jennifer convertible y salio *** bedbug I do not recommended please don't buy there. Add comment

  • Aug 25
  • Furniture and Decor
  • Brookfield, Connecticut
  • Living Room Set
  • 29

The 2nd year I had a living room set, the recliner stopped working. I would have to lean back and pull the handle. Then the stain protection warranty would not be honored. I was told to send pictures and if the decided it was warranted they would clean the sofa. That is not what the warranty stated. Jennifer did nothing. I now have a broken sofa with stains, the warranty was $300. Do not buy from... Read more

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  • Jul 10
  • Furniture and Decor
  • Milari Linen Sofa And Loveseat
  • 1
  • 1
  • 129
Jennifer Convertibles - After reading these reviews looks like I'm screwed!
1 of 2

Purchased a sofa bed and love seat set. Sales person in the East hanover location first lied and told me the memory foam mattress comes on it. Delivered it with a spring mattress. After going back and forth with the store and main office they did deliver a new memory foam mattress. I've had my furniture for 5 weeks, it's at my shore home, so we've been using it for 3 weeks. I've had to file a... Read more

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  • Jul 07
  • Furniture and Decor
  • Flushing, New York
  • Furniture
  • 20

Jennifer convertibles really sucks no one takes responsibility for anything still waiting for the furniture that is fully paid for two cancellations and delays can't get help all you hear is nothing I can do so who can do something we have rearranged our work schedules lost days only to be cancelled last minute to avoid further time lost. I requested eArly morning of course 2-6 is whAt you get... Read more

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  • Jun 19
  • Furniture and Decor
  • Carle Place, New York
  • King Size Mattress
  • 35

Save your self the agony of purchasing defective items at an over priced rate. I purchased a king sized mattress in June of 2014 which cost me well over 1000 dollars. From the very first night that I laid on this mattress, I noticed that I was sleeping on a decline. The top middle of the bed had a large dent. It felt really awkward and I woke up with sever back pains. I immediately called their... Read more

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  • Jun 11
  • Furniture and Decor
  • Chair
  • 49

We ordered a couch and a chair in January 2015. We were told that it would be 6-8 weeks until we got the furniture as the chair was special-order. Additionally, because we have small doorways we let the salesperson know the measurements and he assured us that the pieces could come "knocked down". After 8+ weeks, we finally called Jennifer ourselves to ask what happened to our furniture. Turns... Read more

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  • May 12
  • Furniture and Decor
  • Manhattan, New York
  • Sofa
  • 72

I purchased a convertible sofa which I could sink down into at the showroom. Truly luxurious feel. The pillows for the seat and back of the sofa delivered have no give at all which, besides being incredibly uncomfortable, allows a much smaller seating area overall. I called to complain and was told the pillows were "stiff" because they were new. This is my third Jennifer convertible, and the... Read more

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  • May 09
  • Furniture and Decor
  • Selden, New York
  • Recliner
  • 38

Ordered furniture in Dec. of 2014 in the Coram showroom with a deal I thought was great. Was told by the salesman that I would receive within 3-5 wks. 5 wks go by and I'm told, "There has been a delay of 3-4 wks, now the eta is Feb. 25. I walked into the showroom on Feb. 24 only to be told "Sorry, the recliner and chair you ordered is discontinued! Plus, the coffee and end tables I wanted were... Read more

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