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  • Customers like
    • Initial salesperson2
    • Store customer service2
  • Customers don't like
    • Horrible all around2
    • Lack of honesty about orders2
    • Service2

  • Jul 10
  • Furniture and Decor
  • Milari Linen Sofa And Loveseat
  • 1
  • 1
  • 49
  • REVIEW RATING 5/5
Jennifer Convertibles - After reading these reviews looks like I'm screwed!
1 of 2

Purchased a sofa bed and love seat set. Sales person in the East hanover location first lied and told me the memory foam mattress comes on it. Delivered it with a spring mattress. After going back and forth with the store and main office they did deliver a new memory foam mattress. I've had my furniture for 5 weeks, it's at my shore home, so we've been using it for 3 weeks. I've had to file a... Read more

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  • Jul 07
  • Furniture and Decor
  • Flushing, New York
  • Furniture
  • 5
  • REVIEW RATING 4/5

Jennifer convertibles really sucks no one takes responsibility for anything still waiting for the furniture that is fully paid for two cancellations and delays can't get help all you hear is nothing I can do so who can do something we have rearranged our work schedules lost days only to be cancelled last minute to avoid further time lost. I requested eArly morning of course 2-6 is whAt you get... Read more

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  • Jun 19
  • Furniture and Decor
  • Carle Place, New York
  • King Size Mattress
  • 19
  • REVIEW RATING 4/5

Save your self the agony of purchasing defective items at an over priced rate. I purchased a king sized mattress in June of 2014 which cost me well over 1000 dollars. From the very first night that I laid on this mattress, I noticed that I was sleeping on a decline. The top middle of the bed had a large dent. It felt really awkward and I woke up with sever back pains. I immediately called their... Read more

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  • Jun 11
  • Furniture and Decor
  • Chair
  • 32
  • REVIEW RATING 4/5

We ordered a couch and a chair in January 2015. We were told that it would be 6-8 weeks until we got the furniture as the chair was special-order. Additionally, because we have small doorways we let the salesperson know the measurements and he assured us that the pieces could come "knocked down". After 8+ weeks, we finally called Jennifer ourselves to ask what happened to our furniture. Turns... Read more

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  • May 12
  • Furniture and Decor
  • Manhattan, New York
  • Sofa
  • 45
  • REVIEW RATING 4/5

I purchased a convertible sofa which I could sink down into at the showroom. Truly luxurious feel. The pillows for the seat and back of the sofa delivered have no give at all which, besides being incredibly uncomfortable, allows a much smaller seating area overall. I called to complain and was told the pillows were "stiff" because they were new. This is my third Jennifer convertible, and the... Read more

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  • May 09
  • Furniture and Decor
  • Selden, New York
  • Recliner
  • 29
  • REVIEW RATING 4/5

Ordered furniture in Dec. of 2014 in the Coram showroom with a deal I thought was great. Was told by the salesman that I would receive within 3-5 wks. 5 wks go by and I'm told, "There has been a delay of 3-4 wks, now the eta is Feb. 25. I walked into the showroom on Feb. 24 only to be told "Sorry, the recliner and chair you ordered is discontinued! Plus, the coffee and end tables I wanted were... Read more

Was this review helpful? 2 0

I bought a bed and mattress was supposed to have in a week and they delivery after a month when they delivery they brought the wrong mattress and now they was supposed to delivery in today and nobody call to confirm now they said that they call this *** management lying to people this store is the worst nightmare. Add comment

  • Apr 27
  • Furniture and Decor
  • Arlington, Virginia
  • Sectional
  • 28
  • REVIEW RATING 3/5

Huge disappointment. Received "brand new" sectional and sleeper. Looked like it was 5 years old. Back cushions were all lumpy. Stains on the one of the sections. Cushinons hangin over the frames. 3 different techs were sent out and all agreed the stuffing was incorrect and ordered more. Mind you each order takes 3-4 weeks. Received 1 box of stuffing. Anyone can see that wasn't enough. Tech agreed... Read more

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  • Feb 18
  • Furniture and Decor
  • Los Angeles, California
  • Sofa
  • 65
  • REVIEW RATING 4/5

Jennifer Convertables and their entire company Is a fraud. I've spent the last three years try to get my furniture situation rectified I purchased the Wrigley sofa and loveseat and it came to Me as pleather not the leather I purchased. I am interested in finding someone who will represent me to take him to court or two for the class-action lawsuit to jump onto if anybody has information please... Read more

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  • Feb 10
  • Furniture and Decor
  • San Francisco, California
  • Sofa
  • 52
  • REVIEW RATING 4/5

We had a sofa delivered in August 2014 with the back duty from the truck and the back pillows in different sizes. The delivery guys asked us to please contact Jennifer and we did. We had purchased a protection plan in which they would come out and fix whatever was wrong. This sofa was paid full price and today is February and we still trying to have it fixed. Nightmare.... DON"T BUY FROM THEM AND... Read more

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