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  • Customers like
    • Store customer service1
    • Initial salesperson1
  • Customers don't like
    • Especially customer service2
    • Lack of honesty about orders1
    • Delivery1

  • May 12
  • Furniture and Decor
  • Manhattan, New York
  • Sofa
  • 16
  • REVIEW RATING 4/5

I purchased a convertible sofa which I could sink down into at the showroom. Truly luxurious feel. The pillows for the seat and back of the sofa delivered have no give at all which, besides being incredibly uncomfortable, allows a much smaller seating area overall. I called to complain and was told the pillows were "stiff" because they were new. This is my third Jennifer convertible, and the... Read more

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  • May 09
  • Furniture and Decor
  • Selden, New York
  • Recliner
  • 12
  • REVIEW RATING 4/5

Ordered furniture in Dec. of 2014 in the Coram showroom with a deal I thought was great. Was told by the salesman that I would receive within 3-5 wks. 5 wks go by and I'm told, "There has been a delay of 3-4 wks, now the eta is Feb. 25. I walked into the showroom on Feb. 24 only to be told "Sorry, the recliner and chair you ordered is discontinued! Plus, the coffee and end tables I wanted were... Read more

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I bought a bed and mattress was supposed to have in a week and they delivery after a month when they delivery they brought the wrong mattress and now they was supposed to delivery in today and nobody call to confirm now they said that they call this *** management lying to people this store is the worst nightmare. Add comment

  • Apr 27
  • Furniture and Decor
  • Arlington, Virginia
  • Sectional
  • 16
  • REVIEW RATING 3/5

Huge disappointment. Received "brand new" sectional and sleeper. Looked like it was 5 years old. Back cushions were all lumpy. Stains on the one of the sections. Cushinons hangin over the frames. 3 different techs were sent out and all agreed the stuffing was incorrect and ordered more. Mind you each order takes 3-4 weeks. Received 1 box of stuffing. Anyone can see that wasn't enough. Tech agreed... Read more

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  • Feb 18
  • Furniture and Decor
  • Los Angeles, California
  • Sofa
  • 58
  • REVIEW RATING 4/5

Jennifer Convertables and their entire company Is a fraud. I've spent the last three years try to get my furniture situation rectified I purchased the Wrigley sofa and loveseat and it came to Me as pleather not the leather I purchased. I am interested in finding someone who will represent me to take him to court or two for the class-action lawsuit to jump onto if anybody has information please... Read more

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  • Feb 10
  • Furniture and Decor
  • San Francisco, California
  • Sofa
  • 45
  • REVIEW RATING 4/5

We had a sofa delivered in August 2014 with the back duty from the truck and the back pillows in different sizes. The delivery guys asked us to please contact Jennifer and we did. We had purchased a protection plan in which they would come out and fix whatever was wrong. This sofa was paid full price and today is February and we still trying to have it fixed. Nightmare.... DON"T BUY FROM THEM AND... Read more

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  • Dec 14, 2014
  • Furniture and Decor
  • Huntington Station, New York
  • Furniture Set
  • 126
  • REVIEW RATING 3/5

We bought over $2,000 in furniture from the Jennifer Convertible furniture store on Broadhollow Rd in Long Island, NY. Our contract stated as did the manager, John, delivery in 2-3 weeks. After 8 weeks and numerous calls to the store, we got half our order. A week later I called to cancel the remainder and the manager, John, said he'd refund me $200 if I waited a few days more. The rest of the... Read more

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  • Sep 29, 2014
  • Furniture and Decor
  • Carle Place, New York
  • Unhelpful Employees
  • 195
  • REVIEW RATING 4/5

I was in the Carle Place store today, 9/29/14 in search of a sofa bed. There were two salespeople there. The guy asked the lady to assist me and she told him she had to finish something in the computer. He got up and rushed me around, barely answering my questions. He went back to his computer and said to call him if I needed him again. After that terrible treatment, I went across to Bob's and... Read more

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  • Sep 25, 2014
  • Furniture and Decor
  • Fake Leather Sofa
  • 90
  • REVIEW RATING 3/5

I purchase to peaces of sofa's,1500 hundred dollars,have insurance for five years,there really bad,going to court this week,i want the sofa's back or the money,it took me months to safe this money.they ignore me now,lets see if they will ignore the judge.my # is 347-520-4606.and my name is Edellinda Riverayears.they peel .they look like 100 years old.all i want is for them to help us,they want... Read more

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  • Sep 11, 2014
  • Furniture and Decor
  • Coram, New York
  • Couch
  • 78
  • REVIEW RATING 4/5

I experienced the absolute worse customer service at #JenniferConvertibles. Purchased a couch at the Coram location on August 8. I was supposed to get delivery August 17. Waited nearly all day.... no delivery. I called them and that's when they mentioned that the couch was damaged so they will not be delivering it that day. That should have been my clue of the HORRIBLE customer service. The fact... Read more

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