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Jennifer Convertibles

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52 complaints

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Jennifer Convertibles Company has been on the market for more than 33 years. It was founded in 1986. At the present time, the corporate office of the company is based in Woodbury, NY.

Jennifer Convertibles runs another almost 200 stores that specialize in leather living room furniture under the banner Jennifer Leather. Stores offer name-brand products, as well as the company's private-label Bellissimo Collection. Jennifer Convertibles is the largest dealer of Sealy sofa beds in the US. Annual sales of the company constitute $136,621,000. Among the products offered by the company are beds, sofas, chair, armchairs, bed-room and living-room sets, and the like.
Please try to contact Jennifer Convertibles Customer Service directly prior to posting any complaints on this site.

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Jennifer Convertibles Complaints & Reviews

Jennifer Convertibles Reviews

Gchalet
Jennifer Convertibles - JENNIFER CONVERTIBLE CLASS ACTION!!!!!
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

Because of a planned potential class action we are looking for someone who bought from Jennifer Convertible the WRIGLEY couch collection.....for now! I have won agai...

#317429
May 09, 2012
24

Anonymous
Jennifer Convertibles - Ripped off by Guardsman Furniture Protection
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

Do NOT buy this useless service. In 2009 I purchased a Jennifer Convertible fabric-covered reclining sofa. I also purchased Upholstery SHIELD for $99. I received pamplets for Up...

#306176
Mar 20, 2012
173

Anonymous
Jennifer Convertibles stole my money!!!
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

I bought a sofa set a few years ago and bought the lifetime warranty. Well not only do they not respond to the customer issues they basically steal your money. If they can't co...

#305382
Mar 16, 2012
125

Sweetpea...
Jennifer Convertibles - Don't fall for the Warranty, its deceptive.
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

When we bought the single sofa-bed we were delighted. Small enough to go in the TV room but great for company to sleep over. We had a problem with one of the cushions, started wit...

#301961
Mar 03, 2012
184

MaryDana
Jennifer Convertibles
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

The worst shopping experience that I had ever had. I purchased a sofa and chair from Jennifer Convertibles in Tarzana, CA. They sent me a defective set. There was a stain on the ch...

#299821
Feb 24, 2012
153

Smart re...
False promises at Jennifer Convertibles
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

My wife and I purchased a sofa for our daughter at Jennifer Convertibles Paramus late fall. We were promised a early delivery for her move We were sold a warranty for...

#290484
Jan 20, 2012
268

Awalkerg...
Jennifer Convertibles - Jennifer convertible furniture is crap
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

My merchandise fell apart exactly one day after the guarantee ended, they did not honor my extended warranty and blew me off basically a "sorry, your warranty expired to bad." No...

#288303
Jan 11, 2012
341

Serviceman
Jennifer Convertibles - JENNIFER CONVERTIBLE'S (Don't fall for the Warranty, It's an additional $200 you are throwing away!
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

Contacted Jennifer Convertibles about a leather blend Sofabed and Loveseat problem. Purchased the Lifetime Leather Warranty for an additional $200 three years ago, so I called fo...

#281035
Dec 12, 2011
523

Anonymous
Jennifer Convertibles - Buyer Beware
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

Before you make your purchase with Jennifer Convertibles make absolutely certain you love everything about it because there is no turning back once you place your order. I found o...

#280334
Dec 09, 2011
365

Anonymous
Jennifer Convertibles - They took my money but provided no service.
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

I am a 2x returning customer. The first sofa lasted a long time, I gave it to My son when he moved out. I bought another set, It didn't last as long. After about 3 years it beg...

#279289
Dec 05, 2011
345

Sillypum...
Jennifer Convertibles ...A pissed off costumer
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

Wow...where do I begin???Their costumer service sucks so f'ing bad! I spent over 2,000 dollars worth of the couch I bought and it BROKE and the springs sticks out o...

#276115
Nov 19, 2011
411

Anonymous
Jennifer Convertibles - Un ethical
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

My first complaint with Jennifer Convertibles Paramus is they are under staffed. My husband and I waited 20 minutes for some one to help us. This should have been a r...

#270143
Oct 24, 2011
314

Anonymous
Jennifer Convertibles - JENIFER LEATER
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

I purchased a 3 piece leather set from jenifer leather actually i should not call it leather because the sofa was peeling and if you ask me it was not real leather at all, i even h...

#269706
Oct 21, 2011
405

Praveenr...
Jennifer Convertibles
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

I bought a sofa set in Jennifer convertibles on august 7 th 2011. They promissed it in 4 to 6 weeks time. It's already 8 weeks and there is no news about my sofa.They sho...

#265119
Sep 30, 2011
292

Ns2011
Jennifer Convertibles , gey your money, then goodbuy
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

Purchased a set for $1,500 (couch etc) the chair had a snag, they ordered the piece to replace, and since July 25 2011 and they are messing up at the installation division, terribl...

#264985
Sep 29, 2011
233

Dlp1015
Jennifer Convertibles - Don't buy the protection plan!
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

I purchased a $200 protection plan on the couch that I purchased through Jennifers in August 2007. The fabric is starting to separate from the leather so I called to see if the pro...

#260824
Sep 09, 2011
540

Sofas
Jennifer Convertibles - Lying Sales Person (Vickie in Greenbelt, MD)
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

I purchased a sofa from the Greenbelt, MD Jennifer Convertibles, Were I thought I encounter a nice sales person! She fooled me, my sofa came to me damaged on two occasions on the s...

#258726
Aug 30, 2011
484

Jjjpp
Jennifer Convertibles Sucks
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

Check out this video YouTube before spending any money at Jennifer Convertibles. Seriously. And don't opt for the Upholstery Shield/Leather Protection Plan. It's a scam jus...

#256884
Aug 21, 2011
737

Dman
Jennifer Convertibles poor customer service . no follow up.
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

I purchased a sofa bed on 2/16/07, at your Elmhurst, Queens location. My authorization # was ******. I received the sofa well after the 12-16 week delivery date promised. I purchas...

#254840
Aug 11, 2011
680

FreakinR...
Jennifer Convertibles - Jennifer Convertable SUCKS in the biggest way
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

I really hate companies that state how great their products and warranties are... and they are total out right lies. About Two years ago I purchesed a 3 piece leather sofa set from...

#252590
Aug 01, 2011
622

Anonymous
Do not buy Jennifer Convertibles products including the warranty, they just are ripping people off!
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

When i got my sofa from jennifer convertibles i got the extra warranty (i don't know why) so i had called to the 1800 number a couple times to have the sofa fix but they will ...

#248440
Jul 12, 2011
650

Angrycus...
Jennifer Convertibles is a complete scam
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

I experienced the same thing buying a black leather couch from Jennifer convertible.. back in Jan. of 2008...not only did the Jennifer convertibles store i originally bought my cou...

#248407
Jul 12, 2011
662

Paulmac56
Jennifer Convertibles - Terrible delivery, service and warranty follow-through
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

Bought 2 full sets of furniture. Took over 8 weeks to receive it. I have had to tighten legs and bolts endlessly. One couch had a seam split in the first few days. Called and they ...

#247341
Jul 06, 2011
469

Uno
Jennifer Convertibles Route 4 headache with Shawn Ballingall
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

I was shocked to read Jenna's post. I also had problems with Jennifer Convertibles and Shawn Ballingall. All of our items came in perfect condition except for a night stand. Aft...

#246975
Jul 04, 2011
585

Jenna23
Jennifer Convertibles - Stay away from Shawn Ballingall Jennifer Conv.
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

We had a horrible experience when our deliveries from Jennifer Convertible was damaged. They even tried to deliver the same damaged piece twice. After the fifth attempt we finall...

#246973
Jul 04, 2011
621

Diana3g
Jennifer Convertibles - Don't buy this protection they deny you anyway!
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

I was told when I bought my protection plan at Jennifer Convertibles that it covered anything no matter what. Well that is a big fat lie. These people have denied each claim. I cou...

#246251
Jun 30, 2011
646

Fire Eater
Jennifer Convertibles - The worst experience and worst merchandise I have every seen
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

I am sorry I ever walked into Jennifers. The merchandise is horrible quality and the customer service is even worse. I purchased a couch, chair and ottoman 1 hr after delivery th...

#243900
Jun 17, 2011
1970

Milliont...
Jennifer Convertibles - Wish I never walked into the store
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

I made a purchase at JC on 4/7/11. I paid in full decided that I will pick up the merchandise instead of paying for a delivery. The warehouse is less than 3 miles from my home. My ...

#240649
Jun 01, 2011
795

ShiningS...
Jennifer Convertibles - False Advertisement
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

I was looking to purchase a sofa bed so decided to wait till a big sale came along. Here we are Memorial Day Weekend, Jennifer is having this great sale $399.00 for sofa beds.

#240390
May 30, 2011
595

Sarrahsa...
Jennifer Convertibles , Paramus NJ
5.0 419 Crossways Park Dr. WoodburyNY11797 http://www.jenniferfurniture.com/care.php3

My husband and I waited 6 weeks (when it was supposed to be only 4 weeks) before receiving our Palmer sofa and love seat and when it got to our new home they were defective (a hole...

#236659
May 09, 2011
880
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