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We purchased a couch back in July 2017 and waited 5 weeks for the couch to be delivered.. Everything looked fine until you sat on the couch. The couch will not stay together. The Sectional continues to slide away from each other every time you get up or sit down. You...
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Holmdel Township, New Jersey
I didn't like
  • Couch or the customer service
#1125074
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Jennifer Convertibles - Defective sleeper sofa that Jennifer will not take back
On June 30, 2017, I purchased a convertible sofa after sitting on it in the showroom. The sofa arrived on September 12. The seat cushions are almost 3 inches thicker than the ones in the showroom and our feet don't touch the floor. I was told that it was because they...
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1.4
I didn't like
  • Customer service
#1117363
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I had a delay in the delivery and then the delivery came hours after the specified window. No call, No ETA The delivery company had no association with JC and could not deal with our issue I called several times while they were there to deal with the issue Regardless...
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I didn't like
  • Customer service
  • Customer service after
  • Especially customer service
#1105415
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Jennifer Convertibles - There service is horrible and the furniture is cheap

Jennifer Convertibles
#1089039
There customer service is the worst
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Couch Review

Jennifer Convertibles
#978396
1.0
Details
Do not, I repeat do not purchase a thing not Jennifer convertible/furniture
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money

Jennifer Convertibles Furniture Set Review

Jennifer Convertibles
#939142
1.2
Details
Waited 4 weeks for my furniture to arrive. When it did arrive it was used!!!!! That's right..... not new. SCRATCHES and niks everywhere , pieces thrown into random boxes. Of course no one is around in customer service!!!! Never again will I order from Jennifer and I don't recommend anyone else to.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Jennifer Convertibles Sofa Review

Jennifer Convertibles
#925766
Purchased the Linda sofa two years ago. Couch fell apart at the seems and is so cheap and poorly made. Stay away!!!! It is the worst experience I've had. Stuck with a disheveled couch that I paid a lot of money for.
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I purchased two red leather sofas in May 2014 . in 2017 both sofas started peeling , I called Customer Service, they told me that they can give me credit towards another sofas, or I can purchase the bonding kit. I said to her why should I have to spend more money to...
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Orange, Connecticut
#1104874
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Purchased a new couch from this vendor on 11/18/16 and had it delivered on 11/27/16. The couch arrived and was assembled by the delivery service. Once completed the couch was placed in the room and once the service left we left for 2 days. Upon our return we sat on the...
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1.5
I didn't like
  • Worst experience i ever had
  • Product quality
  • Cheap quality of furniture they sold me
#1000490
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Ordered a couch and dining room set from Jennifer furniture. Paid a 100.00 dollar delivery fee for each item. On day of delivery the couch didn't fit (no) let me say it this way the delivery men were incompetent it was like they were trying to fit a square peg into a...
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1.0
#978445
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They don't stand behind their products and either the technicians they send out are lying or the office that gets the complaints, changes the technicians reports. Our sofa was delivered in March. After 3 months our cushions did not hold their shape. I called Jennifer...
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1.0
#946210
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I recently bought a lot of furnitures at Jennifer Convertables located in Carle Place, NY and I had terrible experience. It took the company 4 times to deliver my furnitures and even so, there are 2 items that are still missing at this point. When the company calls to...
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1.6
I didn't like
  • Worst experience i ever had
  • Especially customer service
#931117
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So much for their "lifetime" warranty. If I had accidentally cut it open wearing keys on my belt they'd have repaired my sofa but they say it's "cracking and peeling" so won't. The process took months and I had to open two different tickets with them. The first time...
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1.0
Kew Gardens, New York
#921706
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Jennifer Convertibles - Sofa Review
Jennifer Convertibles - Sofa Review
Purchased a sectional from Jennifer convertibles that didn't even last two years. The leather pealed down to nothing and was flaking all over the house and grandchildren. The additional warranty was purchased but it only covered accidental damage not wear. Jennifer...
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1.3
#905891
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