Submit ›
1.3 Based on 19 reviews
Compare to others
Respond to your
  • Customers like
    • Initial salesperson 3
    • Store customer service 2
  • Customers don't like
    • Horrible all around 4
    • Lack of honesty about orders 2
    • Service 2
More Less

So much for their "lifetime" warranty. If I had accidentally cut it open wearing keys on my belt they'd have repaired my sofa but they say it's "cracking and peeling" so won't. The process took months and I had to open two different tickets with them. The first time they sent someone to inspect, the inspector canceled and left because he could not find parking. After the second inspector, I waited almost a month without response and contacted... Read more

Was this review helpful? 0 0
Jennifer Convertibles Sofa Review
1 of 2

Purchased a sectional from Jennifer convertibles that didn't even last two years. The leather pealed down to nothing and was flaking all over the house and grandchildren. The additional warranty was purchased but it only covered accidental damage not wear. Jennifer does not stand behind their products at all and I advise anyone against purchasing from them. Read more

Was this review helpful? 0 0

Terrible! Still waiting on my furniture it's been 2 months. It comes in pieces. I will never buy there again

Add comment

We purchased "bonded LEATHER" soda and loveseat,chair and ottoman in 2006. No pets, no kids. We also purchased a LIFETIME guaranty) on these items (total waste After repeated complaints, Jennifer sent a repair person to replace peeled chair cushion on chair and ottoman, but same damage occurred again with minimal wear. We had to discard both as both were peeling and unsightly. Both sofas peeling. Just horrendous. Never buy another thing... Read more

Was this review helpful? 0 0

I bought what was advertised as a leather sofa from a Jennifer Convertibles furniture store seven years ago. There was a one year guarantee. Within two years, the sofa started to peel, shedding pieces of "leather" on one's clothes and the carpet underneath. I called the store, which had closed, and then called their number for customer service several times, but was put on hold unattended literally for several hours. No one ever responded to my... Read more

Was this review helpful? 2 0

Me and my wife recently purchased a store demo vanity from Jennifer Convertibles located in Farmingdale, NY. We had to schedule a pick up since the vanity was to large to load in our car. A week later we returned with a rented pick up truck. We went to the front desk and told the receptionist that we were here to pick up the vanity. The receptionist called over the manager and asked regarding the pickup. We were a few feet away and I heard... Read more

Was this review helpful? 0 1

I ordered bedroom furniture. After not getting it for 4 weeks I called back n was told that delivery came but was damaged n unfortunately they discountinued that model. They refused to give money back I asked me to pick another. I picked another n told it will be delivered on Friday next week. However Wednesday I got a call that they can't deliver this Friday. Finally furniture came but it was wrong color. I refused the delivery. Now they refuse... Read more

Was this review helpful? 0 0
Jennifer Convertibles - Review about Sofa from New York, New York
1 of 5

We purchased a 3 piece "leather set" from Jennifer Leather on 84th & Broadway in Manhattan in 2008. We also purchased the lamps and coffee tables spending well over $2400. One year later the leather was already peeling. We called Jennifer Convertibles but the purchased plan did not cover peeling leather. They refused to replace the set. Worst of all we were told by the salesperson in the store this set was genuine leather and would last for... Read more

Was this review helpful? 1 0

Jennifer Convertibles sucks!!! Purchased the grey Bianca queen sleeper sofa and loveseat 2 1/2 years ago. Really only the couch ever gets sat on and the cushions are completely flat and destroyed. Arm is broken on one side of the couch. ***!

Add comment

Purchased "procida" 2 piece sectional delivered in january 2011. Having purchased the exact same in 1999 i felt safe replacing it. BIG Mistake, the quality of construction in comparison took a nosedive. The seat cushions most notably pn the sofa bed portion have gone flat, zero support, only way i can sit on it is by using a bed pillow underneath me. Contacted customer service, waste of time. Told past warranty, fine, asked them to order... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
You are reading about Jennifer Convertibles.
Filing a new complaint about