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Jennifer Convertibles - Sofa Review from New York, New York
Jennifer Convertibles - Sofa Review from New York, New York
Jennifer Convertibles - Sofa Review from New York, New York
Jennifer Convertibles - Sofa Review from New York, New York
Jennifer Convertibles - Sofa Review from New York, New York
We purchased a 3 piece "leather set" from Jennifer Leather on 84th & Broadway in Manhattan in 2008. We also purchased the lamps and coffee tables spending well over $2400. One year later the leather was already peeling. We called Jennifer Convertibles but the...
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Anonymous
Anonymous

HiI would like t know if the leather sofa you bought was it advertise as "bonded" leather or 100% leather. Was it the riley sofa? https://www.jenniferfurniture.com/products/r...

1.0
#751156
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Purchased "procida" 2 piece sectional delivered in january 2011. Having purchased the exact same in 1999 i felt safe replacing it. BIG Mistake, the quality of construction in comparison took a nosedive. The seat cushions most notably pn the sofa bed portion have gone...
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2.3
I liked
  • Initial salesperson
#739581
Reply to reviews
I have never written a bad review before, but I think that customers deserve to know, what to expect. Ok here is my nightmare story and biggest disappointment ever: I have ordered a sofa bed from Jennifer Furniture. We negotiated the date of arrival and I had to take a...
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1.0
I didn't like
  • Customer service
#734912
Reply to reviews

Delivery Service Review

Jennifer Convertibles
#903125
1.0
Details
Terrible! Still waiting on my furniture it's been 2 months. It comes in pieces. I will never buy there again
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Jennifer Convertibles Sofa Review

Jennifer Convertibles
#743406
2.2
Details
Jennifer Convertibles sucks!!! Purchased the grey Bianca queen sleeper sofa and loveseat 2 1/2 years ago. Really only the couch ever gets sat on and the cushions are completely flat and destroyed. Arm is broken on one side of the couch. ***!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Jennifer Convertibles Sanitary Conditions Review

Jennifer Convertibles
#703043
Don't buy there there have bedbug don't is bat sperience thank you ..
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Mattress Review

Jennifer Convertibles
#630392
I bought a bed and mattress was supposed to have in a week and they delivery after a month when they delivery they brought the wrong mattress and now they was supposed to delivery in today and nobody call to confirm now they said that they call this *** management lying to people this store is the worst nightmare.
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we have bought a living room set and paid in full and no delivery done and no information of when we will get our living room set and Manager is horrible he would promised at certain time and day but once you call again he would say he cant do it. So unfair that they...
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1.0
#722335
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This is a long story from day 1, told I was able to pay with a credit card through finance but to find out it had to be debit, then it was delivered and the were problems 3 seats did not work. 4 weeks later the tech cam and said he had to order parts could be 3 more...
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I didn't like
  • I was told something else
  • Miss communications
#711335
Reply to reviews
The 2nd year I had a living room set, the recliner stopped working. I would have to lean back and pull the handle. Then the stain protection warranty would not be honored. I was told to send pictures and if the decided it was warranted they would clean the sofa. That...
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1.0
I didn't like
  • Mario was a disaster in customer service
#688836
Reply to reviews
Jennifer Convertibles - After reading these reviews looks like I'm screwed!
Jennifer Convertibles - After reading these reviews looks like I'm screwed!
Purchased a sofa bed and love seat set. Sales person in the East hanover location first lied and told me the memory foam mattress comes on it. Delivered it with a spring mattress. After going back and forth with the store and main office they did deliver a new...
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1.3
I didn't like
  • Cheap quality of furniture they sold me
#663848
Reply to reviews
Jennifer convertibles really sucks no one takes responsibility for anything still waiting for the furniture that is fully paid for two cancellations and delays can't get help all you hear is nothing I can do so who can do something we have rearranged our work...
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1.7
#662193
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Save your self the agony of purchasing defective items at an over priced rate. I purchased a king sized mattress in June of 2014 which cost me well over 1000 dollars. From the very first night that I laid on this mattress, I noticed that I was sleeping on a decline....
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1.0
Carle Place, New York
I didn't like
  • Service
#653087
Reply to reviews
We ordered a couch and a chair in January 2015. We were told that it would be 6-8 weeks until we got the furniture as the chair was special-order. Additionally, because we have small doorways we let the salesperson know the measurements and he assured us that the...
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2.6
I liked
  • Store customer service
  • Initial salesperson
I didn't like
  • Customer service after
  • Lack of honesty about orders
#648903
Reply to reviews