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I had a delay in the delivery and then the delivery came hours after the specified window. No call, No ETA The delivery company had no association with JC and could not deal with our issue I called several times while they were there to deal with the issue Regardless...
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I didn't like
  • Customer service after
  • Customer service
  • Especially customer service
#1105415
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I purchased two red leather sofas in May 2014 . in 2017 both sofas started peeling , I called Customer Service, they told me that they can give me credit towards another sofas, or I can purchase the bonding kit. I said to her why should I have to spend more money to...
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Anonymous
Anonymous

Purchased gray leather BLEND sectional gray. 2015, the sofa is peeling in so many different locations- so disappointed! Will try to reach out to someone

#1104874
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Jennifer Convertibles - There service is horrible and the furniture is cheap

There customer service is the worst
#1089039
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Purchased a new couch from this vendor on 11/18/16 and had it delivered on 11/27/16. The couch arrived and was assembled by the delivery service. Once completed the couch was placed in the room and once the service left we left for 2 days. Upon our return we sat on the...
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1.5
I didn't like
  • Product quality
  • Service
  • Worst experience i ever had
#1000490
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Ordered a couch and dining room set from Jennifer furniture. Paid a 100.00 dollar delivery fee for each item. On day of delivery the couch didn't fit (no) let me say it this way the delivery men were incompetent it was like they were trying to fit a square peg into a...
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1.0
#978445
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Couch Review

Do not, I repeat do not purchase a thing not Jennifer convertible/furniture
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#978396
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They don't stand behind their products and either the technicians they send out are lying or the office that gets the complaints, changes the technicians reports. Our sofa was delivered in March. After 3 months our cushions did not hold their shape. I called Jennifer...
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1.0
#946210
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Jennifer Convertibles Furniture Set Review

Waited 4 weeks for my furniture to arrive. When it did arrive it was used!!!!! That's right..... not new. SCRATCHES and niks everywhere , pieces thrown into random boxes. Of course no one is around in customer service!!!! Never again will I order from Jennifer and I don't recommend anyone else to.
1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#939142
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I recently bought a lot of furnitures at Jennifer Convertables located in Carle Place, NY and I had terrible experience. It took the company 4 times to deliver my furnitures and even so, there are 2 items that are still missing at this point. When the company calls to...
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1.6
I didn't like
  • Worst experience i ever had
  • Especially customer service
#931117
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Jennifer Convertibles Sofa Review

Purchased the Linda sofa two years ago. Couch fell apart at the seems and is so cheap and poorly made. Stay away!!!! It is the worst experience I've had. Stuck with a disheveled couch that I paid a lot of money for.
#925766
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