We purchased a couch back in July 2017 and waited 5 weeks for the couch to be delivered.. Everything looked fine until you sat on the couch.
The couch will not stay together. The Sectional continues to slide away from each other every time you get up or sit down. You can see the brackets are not put on correctly. Also you have the pillows.
The pillows never stay in the couch even with the velco, its like the pillows are too thick for the couch. After we received the couch and noticed the issue i called to file a complaint and the store gave me customer service who was no help. They outsourced the repair work to another company who has now canceled on me 4 times.
They call that morning and claim their technician is sick. This has been going on for months now and still cant get an answer or any help.
Reason of review: Bad quality.
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.
I didn't like: Couch or the customer service.