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My daughter received an email regarding a security review for the merchandise I ordered on behalf of her as a surprise who was in the process of purchasing her first home and pregnant. I initially understood the reason and submitted verification as requested. Several...
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#1402511
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Jennifer Convertibles - Scam scam scam
Jennifer Convertibles - Scam scam scam
After not able to see the couches up close since no showroom had it the salesperson Melinda assured us that if we bought the warranty for 200 anything that would happen to the furniture it would be repaired or replaced. Yea right. The furniture started to bubble and...
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1.0
I liked
  • Initial salesperson
I didn't like
  • Couch or the customer service
  • Product quality
  • Customer service
#1395367
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We purchased a sectional which was delivered a few weeks later. Upon delivery we noticed one of the end-pieces was damaged and the wedge was not delivered. Because of the damage to the end-piece we were told we should accept the piece rather than load it back on the...
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1.9
I didn't like
  • Did not follow through on their promises
  • Lied
  • Worst experience i ever had
#1305276
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So I purchased two sofas from Jennifer Convertibles at Green Acres Mall Valley Streams. I was told prior to making my final decision that I will get a full refund as long as the furniture is not in my possession. Great! Well, before the furniture was delivered I told...
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1.0
I didn't like
  • Did not follow through on their promises
  • Lied
  • Inability to follow simply instructions
#1284832
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In 2009 they sold me a fake leather couch and told me it was real leather. Now it has peeled almost halfway off and there are pieces everywhere. I am hoping to join some kind of class action law suit. I bought the set in Maryland and moved to Florida so I am not sure I...
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1.0
#1273561
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My wife and I purchased a three piece power sofa,power loveseat and power recliner and was told that all three would be delivered on March 9th. Well only the sofa and loveseat were delivered and was told the recliner was on order and wouldn't be in until April 26th,...
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#1217300
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Jennifer Convertibles - Jennifer furniture

Awful company! Couch defective upon arrival, tbey sent a technician out to repair, he put a couple of screws in and said it is fine. It is not. We called again and they said the technician repaired it so there is nothing they can do. I am filing a complaint with bbb regarding this matter.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1196717
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Jennifer Convertibles - Terrible fit

The cushions on the couch I bought that’s only 7 months old are hanging over edge of couch! They’re literally larger than the seat of the couch! Worst purchase ever made and biggest waste of $3,500
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1178430
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Sofa frame broke after just one week of use! Also delivered with scratches on it. After 30 minutes (each time) on hold waiting for them to answer the phone, the sleazy, uncaring people at so-called customer service refuse to issue a refund and keep sending adjusters to...
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1.0
I didn't like
  • Uncaring sleazy customer service
#1171735
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I received a sectional Saturday before Christmas. The corner piece was broken upon arrival. The delivery person took a picture and called the warehouse. I couldn't get customer service on the phone (closed until after Christmas). I wrote on the slip about the damage...
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#1156440
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