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Jennifer Convertibles - After reading these reviews looks like I'm screwed!
Jennifer Convertibles - After reading these reviews looks like I'm screwed!
Purchased a sofa bed and love seat set. Sales person in the East hanover location first lied and told me the memory foam mattress comes on it. Delivered it with a spring mattress. After going back and forth with the store and main office they did deliver a new...
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1.3
I didn't like
  • Cheap quality of furniture they sold me
#663848
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Jennifer convertibles really sucks no one takes responsibility for anything still waiting for the furniture that is fully paid for two cancellations and delays can't get help all you hear is nothing I can do so who can do something we have rearranged our work...
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1.7
#662193
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Save your self the agony of purchasing defective items at an over priced rate. I purchased a king sized mattress in June of 2014 which cost me well over 1000 dollars. From the very first night that I laid on this mattress, I noticed that I was sleeping on a decline....
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1.0
Carle Place, New York
I didn't like
  • Service
#653087
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We ordered a couch and a chair in January 2015. We were told that it would be 6-8 weeks until we got the furniture as the chair was special-order. Additionally, because we have small doorways we let the salesperson know the measurements and he assured us that the...
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2.6
I liked
  • Store customer service
  • Initial salesperson
I didn't like
  • Customer service after
  • Lack of honesty about orders
#648903
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I purchased a convertible sofa which I could sink down into at the showroom. Truly luxurious feel. The pillows for the seat and back of the sofa delivered have no give at all which, besides being incredibly uncomfortable, allows a much smaller seating area overall. I...
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1.0
I liked
  • Initial salesperson
#634605
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Ordered furniture in Dec. of 2014 in the Coram showroom with a deal I thought was great. Was told by the salesman that I would receive within 3-5 wks. 5 wks go by and I'm told, "There has been a delay of 3-4 wks, now the eta is Feb. 25. I walked into the showroom on...
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1.0
I didn't like
  • Lack of honesty about orders
  • Especially customer service
#633198
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Huge disappointment. Received "brand new" sectional and sleeper. Looked like it was 5 years old. Back cushions were all lumpy. Stains on the one of the sections. Cushinons hangin over the frames. 3 different techs were sent out and all agreed the stuffing was incorrect...
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1.0
I didn't like
  • Especially customer service
#627659
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Jennifer Convertables and their entire company Is a fraud. I've spent the last three years try to get my furniture situation rectified I purchased the Wrigley sofa and loveseat and it came to Me as pleather not the leather I purchased. I am interested in finding...
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1.0
#597071
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We had a sofa delivered in August 2014 with the back duty from the truck and the back pillows in different sizes. The delivery guys asked us to please contact Jennifer and we did. We had purchased a protection plan in which they would come out and fix whatever was...
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1.0
I liked
  • Store customer service
I didn't like
  • Product quality
  • Customer service after
  • How product looks
#593327
Reply to reviews
We bought over $2,000 in furniture from the Jennifer Convertible furniture store on Broadhollow Rd in Long Island, NY. Our contract stated as did the manager, John, delivery in 2-3 weeks. After 8 weeks and numerous calls to the store, we got half our order. A week...
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#569804
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