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I purchased a convertible sofa which I could sink down into at the showroom. Truly luxurious feel. The pillows for the seat and back of the sofa delivered have no give at all which, besides being incredibly uncomfortable, allows a much smaller seating area overall. I...
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1.0
I liked
  • Initial salesperson
#634605
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Ordered furniture in Dec. of 2014 in the Coram showroom with a deal I thought was great. Was told by the salesman that I would receive within 3-5 wks. 5 wks go by and I'm told, "There has been a delay of 3-4 wks, now the eta is Feb. 25. I walked into the showroom on...
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1.0
I didn't like
  • Lack of honesty about orders
  • Especially customer service
#633198
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Huge disappointment. Received "brand new" sectional and sleeper. Looked like it was 5 years old. Back cushions were all lumpy. Stains on the one of the sections. Cushinons hangin over the frames. 3 different techs were sent out and all agreed the stuffing was incorrect...
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1.0
I didn't like
  • Especially customer service
#627659
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Jennifer Convertables and their entire company Is a fraud. I've spent the last three years try to get my furniture situation rectified I purchased the Wrigley sofa and loveseat and it came to Me as pleather not the leather I purchased. I am interested in finding...
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1.0
#597071
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We had a sofa delivered in August 2014 with the back duty from the truck and the back pillows in different sizes. The delivery guys asked us to please contact Jennifer and we did. We had purchased a protection plan in which they would come out and fix whatever was...
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1.0
I liked
  • Store customer service
I didn't like
  • Product quality
  • Customer service after
  • Service
#593327
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We bought over $2,000 in furniture from the Jennifer Convertible furniture store on Broadhollow Rd in Long Island, NY. Our contract stated as did the manager, John, delivery in 2-3 weeks. After 8 weeks and numerous calls to the store, we got half our order. A week...
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#569804
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I was in the Carle Place store today, 9/29/14 in search of a sofa bed. There were two salespeople there. The guy asked the lady to assist me and she told him she had to finish something in the computer. He got up and rushed me around, barely answering my questions. He...
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Carle Place, New York
#540199
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I purchase to peaces of sofa's,1500 hundred dollars,have insurance for five years,there really bad,going to court this week,i want the sofa's back or the money,it took me months to safe this money.they ignore me now,lets see if they will ignore the judge.my # is...
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#538518
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I experienced the absolute worse customer service at #JenniferConvertibles. Purchased a couch at the Coram location on August 8. I was supposed to get delivery August 17. Waited nearly all day.... no delivery. I called them and that's when they mentioned that the couch...
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1.7
#532767
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I have never in my life experienced such terrible customer/delivery service from a company! They say a lot about what they can't do instead of saying what they can do. They make it almost impossible for you to receive any bulky item and they make little to no effort to...
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#526951
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