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So much for their "lifetime" warranty. If I had accidentally cut it open wearing keys on my belt they'd have repaired my sofa but they say it's "cracking and peeling" so won't. The process took months and I had to open two different tickets with them. The first time...
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1.0
Kew Gardens, New York
#921706
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Jennifer Convertibles - Sofa Review
Jennifer Convertibles - Sofa Review
Purchased a sectional from Jennifer convertibles that didn't even last two years. The leather pealed down to nothing and was flaking all over the house and grandchildren. The additional warranty was purchased but it only covered accidental damage not wear. Jennifer...
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1.3
#905891
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Delivery Service Review

Terrible! Still waiting on my furniture it's been 2 months. It comes in pieces. I will never buy there again
1.0
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Advertised vs Delivered
Customer service
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#903125
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We purchased "bonded LEATHER" soda and loveseat,chair and ottoman in 2006. No pets, no kids. We also purchased a LIFETIME guaranty) on these items (total waste After repeated complaints, Jennifer sent a repair person to replace peeled chair cushion on chair and ...
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Anonymous
Anonymous

I just ordered two sofas , one is a convertible , they are in denim and down blend over foam cushions. I would love to if anyone has a bad experience with this type of purchas...

Anonymous
Anonymous

Same happened to me. Potato peeling leather couch is not covered under warranty. Absolute garbage is what they sell!

#897452
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Jennifer Convertibles - Peeling "Leather " Sofa
I bought what was advertised as a leather sofa from a Jennifer Convertibles furniture store seven years ago. There was a one year guarantee. Within two years, the sofa started to peel, shedding pieces of "leather" on one's clothes and the carpet underneath. I called...
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Anonymous
Anonymous

Same thing happened to me--same sofa same peeling. Seven years later. Time to trash the sofa and the store. Buyer beware.

#867931
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Me and my wife recently purchased a store demo vanity from Jennifer Convertibles located in Farmingdale, NY. We had to schedule a pick up since the vanity was to large to load in our car. A week later we returned with a rented pick up truck. We went to the front...
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1.5
#795182
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I ordered bedroom furniture. After not getting it for 4 weeks I called back n was told that delivery came but was damaged n unfortunately they discountinued that model. They refused to give money back I asked me to pick another. I picked another n told it will be...
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Anonymous
Anonymous

Call the state department of consumer protection. Next try your local news station and show them all these negative reviews. Good luck.

1.0
#786278
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Jennifer Convertibles - Sofa Review from New York, New York
Jennifer Convertibles - Sofa Review from New York, New York
Jennifer Convertibles - Sofa Review from New York, New York
Jennifer Convertibles - Sofa Review from New York, New York
Jennifer Convertibles - Sofa Review from New York, New York
We purchased a 3 piece "leather set" from Jennifer Leather on 84th & Broadway in Manhattan in 2008. We also purchased the lamps and coffee tables spending well over $2400. One year later the leather was already peeling. We called Jennifer Convertibles but the...
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Anonymous
Anonymous

HiI would like t know if the leather sofa you bought was it advertise as "bonded" leather or 100% leather. Was it the riley sofa? https://www.jenniferfurniture.com/products/r...

1.0
#751156
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Jennifer Convertibles Sofa Review

Jennifer Convertibles sucks!!! Purchased the grey Bianca queen sleeper sofa and loveseat 2 1/2 years ago. Really only the couch ever gets sat on and the cushions are completely flat and destroyed. Arm is broken on one side of the couch. ***!
2.2
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#743406
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Purchased "procida" 2 piece sectional delivered in january 2011. Having purchased the exact same in 1999 i felt safe replacing it. BIG Mistake, the quality of construction in comparison took a nosedive. The seat cushions most notably pn the sofa bed portion have gone...
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2.3
I liked
  • Initial salesperson
#739581
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